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Privacy Policy

Last updated: January 15, 2024

1. Introduction

Cadence ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Cadence, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password
  • Profile Data: Avatar, preferences, notification settings
  • Payment Information: Processed securely through Stripe (we do not store card details)
  • Communications: Messages sent through contact forms or support tickets

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent on the Service
  • Device Information: Browser type, operating system, IP address
  • Cookies: Session data, preferences, analytics (see Section 6)
  • Log Data: Access times, error reports, API usage

2.3 Information from Third Parties

  • OAuth Providers: Google authentication (email, name, profile picture)
  • Payment Processors: Transaction confirmation from Stripe
  • Analytics Services: Aggregated usage metrics

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send price alerts and notifications you've requested
  • Respond to support requests and communications
  • Monitor usage and detect technical issues
  • Personalize your experience and content
  • Send marketing communications (with your consent)
  • Comply with legal obligations and enforce our Terms

4. How We Share Your Information

We may share your information with:

Service Providers: Third-party companies that help us operate the Service (hosting, analytics, payment processing, email delivery). These providers are bound by confidentiality agreements.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
Legal Requirements: When required by law, subpoena, or to protect our rights and safety.
With Your Consent: For any other purpose disclosed to you with your consent.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption in transit (HTTPS/TLS) and at rest
  • Secure authentication with hashed passwords
  • Regular security audits and vulnerability assessments
  • Access controls and employee training
  • Automated backup and disaster recovery

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar tracking technologies:

  • Essential Cookies: Required for authentication and core functionality
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how you use the Service
  • Marketing Cookies: Track conversions and ad effectiveness (with consent)

You can control cookies through your browser settings. Disabling certain cookies may limit functionality.

7. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal data
  • Correct: Update inaccurate or incomplete information
  • Delete: Request deletion of your account and data
  • Export: Receive your data in a portable format
  • Opt-Out: Unsubscribe from marketing emails
  • Object: Object to certain processing activities

To exercise these rights, contact us at [email protected] or use your account settings.

8. Data Retention

We retain your information for as long as necessary to provide the Service and comply with legal obligations:

  • Account data: Until you delete your account
  • Transaction records: 7 years (tax/legal requirements)
  • Support tickets: 3 years after resolution
  • Analytics data: Aggregated and anonymized after 2 years

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices:

View Terms of ServiceContact Privacy Team